Last updated: 18/10/2025
Business Name: Bouquets by Hins (“we”, “us”, or “our”)
1. Compliance
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (bouquetsbyhins.com), place an order, or otherwise interact with our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may change our Privacy Policy from time to time, and at our sole discretion. Although we will use our best endeavours to notify you of any amendment to this Privacy Policy, we will not be required to provide you with prior notification of such amendments or changes to this Privacy Policy. We encourage you to frequently check our website for any changes to our Privacy Policy.
Your continued use of our webite, services, requesting our assistance or the provision of further personal information to us (directly or via an authorised person) after any change in this Privacy Policy will constitute your acceptance of such change.
2. Information We Collect
We may collect and process the following types of information:
Personal Information
• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment details (processed securely via third-party providers)
• Order history
Technical Data
• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Cookies and similar tracking technologies (see Section 8)
Marketing Preferences
Information on your marketing preferences and communication choices.
3. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Deliver flowers and gifts to the correct recipient
• Provide customer support
• Send order updates and delivery notifications
• Improve our website and services
• Send marketing communications (only with your consent)
• Comply with UK legal or regulatory obligations
4. Legal Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
• Contract: to fulfil an order or provide a service
• Consent: for marketing communications and cookies
• Legal obligation: for record-keeping and compliance
• Legitimate interests: to improve our products, prevent fraud, and manage customer relationships
5. How We Share Your Information
We may share your data with:
• Delivery partners (e.g., couriers or local florists)
• Payment processors (e.g., Stripe, PayPal)
• IT service providers (e.g., hosting, email marketing platforms)
• Regulatory authorities (if legally required)
• We do not sell your data to third parties.
• All third parties are required to respect the security of your personal data and use it only in accordance with the law.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
This may include:
• Customer account data: kept while the account is active
• Order records: retained for up to 6 years (for tax and legal reasons)
• Marketing data: retained until you withdraw consent
7. Your Data Protection Rights
You have the following rights under UK GDPR:
• Access: Request a copy of your personal data
• Correction: Request corrections to inaccurate or incomplete data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another provider
• Objection: Object to processing, including direct marketing
• Withdraw consent: Withdraw consent at any time
8. Cookies
We use cookies to improve your experience on our site. Cookies help us remember your preferences, track website performance, and personalize content.
You can manage or disable cookies in your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, firewalls, SSL and secure payment processing.
10. Contact Us
If you have questions or concerns about this policy or your data, please contact:
Email: hina@bouquetsbyhins.com
