Last Updated: 21/10/2025
Welcome to Bouquets by Hins (“we”, “our”, “us”). These terms and conditions govern your use of our website (www.bouquetsbyhins.co.uk) and your purchase of any products or services from us, whether made online, by telephone, or in person.
By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
1. Use of the Website
You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
2. Company Information
Business Name: Bouquets by Hins
Business Address: 40 Spinney Road, Luton, LU3 3DF
Business Email: hina@bouquetsbyhins.com
Company Registration Number: 15312136
3. General Terms
These Terms apply to all users of our website and all customers purchasing our Products. We reserve the right to amend these Terms at any time.
Updates will be posted on this page with the date of revision. Continued use of our website after such updates constitutes your acceptance of the new Terms. These Terms do not affect your statutory rights under UK law.
4. Products and Availability
Our Products include fresh flower arrangements and artificial flower arrangements. All products are subject to availability. If a particular flower or material is unavailable, we reserve the right to substitute with an alternative of equal or greater value and similar appearance, while maintaining the overall design and value of the order.
Product images on our website are for illustrative purposes only. Actual arrangements may vary slightly due to seasonal and supply factors. We take reasonable care to ensure all details, descriptions, and prices are accurate. However, errors may occasionally occur, and we reserve the right to correct them.
5. Prices and Payment
All prices are listed in GBP (£) and include VAT, where applicable. Delivery charges, if applicable, will be displayed during checkout and added to your order total. We accept payment via; Credit/Debit cards, PayPal, Apple Pay & Google Pay. Full payment on the website must be received before any product is dispatched or delivered.
We reserve the right to refuse any order or cancel a transaction where fraud or unauthorised use of payment is suspected.
6. Orders and Contract Information
When you place an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance. Your order is only accepted once you receive an order confirmation email from us, at which point a legally binding contract is formed. We reserve the right to refuse or cancel orders in cases including but not limited to product unavailability, payment issues, delivery location restrictions, or suspected fraudulent activity.
7. Delivery Policy
We currently offer UK nationwide delivery, through third-party couriers. While we will always do our best to meet requested delivery dates, we cannot guarantee exact times due to external factors such as courier delays or adverse weather conditions. It is your responsibility to ensure all delivery details are accurate.
We are not liable for failed or delayed deliveries resulting from incorrect or incomplete addresses, or if the recipient is unavailable. For deliveries to hospitals, offices, or hotels, our responsibility ends when the flowers are handed to reception or a designated representative. If no one is available to receive the order, delivery will be re-attempted the following working day. Failure in missing or not collecting your delivery is not our liability and therefore no refunds will be provided. Any damages to flowers caused throughout delivery by third-party couriers is not our liability and no refunds will be provided regarding this.
8. Cancellations and Refunds
Under the Consumer Contracts Regulations 2013, the right to cancel within 14 days does not apply to perishable goods such as fresh flowers. Orders for fresh flowers may be cancelled for a full refund up to 7 days before the scheduled delivery date.
Once your order has been prepared, dispatched, or delivered, it cannot be cancelled. Refunds or replacements will be issued for items that are damaged, faulty, or not as described, in accordance with the Consumer Rights Act 2015.
To request a refund you must contact us within 24 hours of delivery alongside providing photographic evidence. Approved refunds will be processed via the original payment method within 7–10 working days.
9. Returns Policy
Due to the perishable nature of flowers, we do not accept returns on fresh floral products once delivered. Return postage costs for non-faulty items are the responsibility of the customer. Where items are faulty or incorrect, we will cover reasonable return costs.
10. Subscriptions (If Applicable)
Subscriptions are charged on a recurring basis as selected during checkout (e.g., weekly, fortnightly, or monthly). You may cancel your subscription at any time by providing at least 7 days’ notice prior to your next scheduled delivery. Prices and delivery schedules may vary; we will notify you in advance of any changes.
11. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. To the fullest extent permitted by law, we are not liable for loss of profits, business, goodwill, or reputation; indirect, consequential, or incidental losses; or damage caused by misuse, neglect, or improper handling of our products. Our total liability for any claim shall not exceed the total amount paid for the relevant order.
12. Intellectual Property
All content on our website, including logos, images, text, product descriptions, and designs, is the property of Bouquets by Hins or its licensors. You may not copy, reproduce, modify, distribute, or use any content without our prior written consent.
13. Privacy and Data Protection
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect, store, and use your data, please refer to our separate Privacy Policy. By using our website, you consent to the use of your personal data as described in our Privacy Policy.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to acts of God, extreme weather, strikes, pandemics, transport disruptions, or supplier shortages.
15. Governing Law and Jurisdiction
These terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising under or in connection with these terms.
16. Contact Us
If you have any questions regarding these terms & conditions, please contact us at:
Email: hina@bouquetsbyhins.com
